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Feedsight Feedsight

AI that transforms feedback into actionable business improvements

We turn unstructured data into a clear picture.
Feedsight shows you what customers are really saying – and what needs to be addressed first.

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Trusted by one of the largest e-shops in Slovakia

“Feedsight provided us with a clear, data-backed view of how customer sentiment evolves over time. This data helps us validate the effectiveness of measures that have a real impact on customer satisfaction.”

Bronislav Karlík, Head of Data

Feedsight is an AI tool that automatically processes large volumes of reviews, comments, and other interactions, turning them into insights, visualizations, and recommendations.

With this knowledge, your company can reduce costs, increase customer satisfaction, and optimize products, services, and processes.

Benefits of Our Solution

We combine data accuracy, artificial intelligence, and clear design to help you extract real value from feedback.

Metrics Tailored to Your Needs

Every business has its specifics. That’s why in Feedsight we set up metrics according to your priorities and KPIs. We analyze exactly those aspects of products, services, or processes that matter most to you.

Automated Alerts

Feedsight automatically flags comments that may pose reputational, financial, or legal risks. This gives you an “early warning system” that lets you act before issues escalate.

 

 

Executive Summary

Feedsight provides you regularly with a concise executive summary of the areas your customers value most, along with recommendations for improving your products, services, or website.

30+ Languages

We can process feedback in more than 30 languages, including colloquial expressions and typos. This way, your analysis isn’t limited to English but captures the voices of customers worldwide.

Who Should Use Feedsight?

E-commerce and Retail

Reviews, surveys, and support chats – all in one place. Feedsight shows you which products customers praise and which ones drive complaints or returns.

Banks and Insurance Companies

From thousands of interactions in call centers or branches, Feedsight extracts the issues that trouble clients the most. You’ll gain insights to improve both services and digital channels.

Healthcare and Pharma Sector

Online reviews from booking platforms or social media can shape your reputation. Feedsight processes them to give you a clear view of both your strengths and potential risks.

Travel and Hospitality

Online reviews from booking platforms or social media can shape your reputation. Feedsight processes them to give you a clear view of both your strengths and potential risks.

Business Value

Optimization of Products and Services

Your customers are already giving you answers – they’re just scattered across reviews, emails, and call centers. Feedsight processes these voices and shows you what to improve. The result: fewer complaints, higher satisfaction, and products that sell better.

Early Risk Detection

A negative reaction on social media, a complaint in support, or a warning sign in a review — Feedsight flags these cases instantly and can send you an alert. This gives you the chance to act before a small issue turns into reputational or financial damage.

Insight Analysis Report

Each month you’ll get a report showing where you’re losing customer satisfaction—and what to do about it. From product and service tweaks to recommendations for support and logistics, the data turns into clear actions that move the business forward.

Interactive Dashboards

Instead of lengthy Excel sheets, you get clear BI dashboards. You can drill down from a high-level identified issue all the way to a specific comment. Whether you’re a manager or part of the customer team, you’ll have instant top-level insights as well as detailed views whenever needed.

How Does Feedsight Work?

From data collection to analysis to recommendations that turn feedback into business results.

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1. Data Collection
Upload reviews, chats, or notes via SFTP or API. Feedsight handles both structured and unstructured texts collected from multiple channels.
2. AI Processing
The models automatically detect topics, sentiment, and risk signals. They can handle colloquial language, typos, and even emojis.
3. Outputs and Recommendations
You’ll receive a BI dashboard, an Insight Analysis report, and data in a clear structure, with the option to integrate it back into your systems via API or SFTP.

Pricing

The final service price consists of a one-time initial customization and a monthly subscription.

Monthly Subscription

Includes continuous processing of input data and its evaluation.

From €500 / month
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✓ Data processing
✓ BI dashboards
✓ Operation on our or your infrastructure

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